LHH · 7 hours ago
Customer Success Manager
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
3+ years expLHH is partnering with a growing medical products organization in Fort Worth, and they are seeking a Customer Success Supervisor to lead a small team and oversee customer order operations. This role involves ensuring exceptional service delivery through effective order management and cross-functional collaboration.
Human Resources
Hiring Manager
Sara Atencio
Responsibilities
Lead, train, and coach a Customer Success team
Oversee accurate order entry, fulfillment, tracking, and customer communication
Partner with 3PLs, supply chain, and logistics teams to resolve issues and ensure timely delivery
Manage returns, credits/rebills, and customer escalations
Maintain SOPs, work instructions, and compliance documentation
Serve as a key user for ERP (Dynamics GP / SAP S4), EDI, and CRM (Salesforce)
Generate and interpret reports (Power BI/Excel) to identify trends and improve processes
Qualification
Required
3–5+ years in Customer Success/Customer Service, Order Management, or similar operations
3+ years supervisory/leadership experience
Strong EDI experience (850, 855, 856, 810, 820, 852, etc.)
Background partnering with logistics/3PL or supply chain teams
A detail‑oriented leader who is organized, proactive, and confident handling escalations
Excellent communication skills and a customer‑first mindset
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
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2025-05-17
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