Aimic Inc · 12 hours ago
Relocation Coordinator
Hayward, CA
Full-time
Onsite
Entry Level
2+ years expAimic Inc is a company specializing in domestic household goods moving services, and they are seeking a Relocation Coordinator. This role serves as the primary point of contact throughout the customer move lifecycle, ensuring effective communication and operational readiness to deliver a seamless customer experience.
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Responsibilities
Schedule surveys for Corporate Account and OA moves and return completed OA surveys to the Booking Agent
Prepare and review estimates for Corporate Account moves, ensuring accuracy and completeness before submission for approval
Communicate unauthorized services requiring customer collection on Corporate Account moves
Conduct introductory calls with customers to explain the move process, confirm dates, and review expectations
Collect required signatures and verify all move details
Ensure all internal systems are updated with current move status and documentation
Establish and maintain clear communication with all stakeholders, including customers, agents, drivers, operations, dispatch, sales, and accounts
Perform periodic customer check-ins to confirm required information and ensure readiness based on operational lead times
Coordinate with Operations to confirm driver and crew scheduling
Manage customer payment collection 48 hours prior to move start, primarily for COD-Consumer moves and unauthorized Corporate Account services
Manage and distribute required paperwork, including sending documentation to SIRVA and copying Revenue Accounting
Monitor and facilitate communication among all parties during packing, loading, transit, and delivery
Maintain accurate, real-time job status updates across all relevant systems
Alert Sales of potential issues related to packing, loading, or service execution
Ensure scale tickets, addendums, and additional service documentation are properly retained and shared with appropriate teams
Conduct post-move follow-ups to gather customer feedback and assess service quality
Assist customers with post-move needs such as debris removal, claims, or damage-related documentation
Resolve issues when possible or escalate as needed
Ensure all move documentation is complete and properly transferred to Revenue Accounting for final processing
Partner with your supervisor to assess strengths and development areas
Create and execute a personal development plan aligned with key skills and abilities (SKAs)
Actively participate in performance reviews and continuous improvement initiatives
Qualification
Required
Minimum 2+ years of customer service experience required
Strong written and verbal communication skills; ability to respond promptly to emails and voicemails (typically within 30 minutes)
High level of organization, time management, attendance, and punctuality
Ability to manage multiple moves and competing priorities simultaneously
Detail-oriented with strong follow-through from start to finish
Customer-focused mindset with a willingness to learn and grow
Comfortable learning and adapting to new technology and systems
Ability to work independently while remaining a strong, collaborative team member
Strong problem-solving skills with ownership mentality
Ability to understand and explain account-specific contracts, approvals, and service limitations
Commitment to maintaining professional, positive working relationships
Continuous learner with a strong customer service mindset
Preferred
Bachelor's degree preferred
Experience in the transportation or moving industry (Allied or North American agent experience preferred but not required)
Company
Aimic Inc
Aimic based in Chantilly, Virginia, and established in 2003, is one of the leading Staffing, Consulting Services and Development Companies.
501-1000 employees
H1B Sponsorship
Aimic Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (10)
2022 (25)
2021 (13)
2020 (11)
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-06-04
2023-12-19
Company data provided by crunchbase