DuraServ · 11 hours ago
Collections Analyst
Coppell, TX
Full-time
Onsite
Entry, Mid Level
2+ years expDuraServ is a company focused on managing accounts receivable and collections. They are seeking a Collections Analyst II to manage escalated collections processes, ensure timely collection of outstanding invoices, and analyze customer accounts to resolve discrepancies.
Facilities Support ServicesMechanical EngineeringRetail
Responsibilities
Proactively manage and follow up on assigned accounts to ensure the timely collection of outstanding invoices
Responsible for a collection portfolio of allocated accounts aging from AR30 through AR90, contacting customers via phone, email, and letters to remind them of payment due dates and negotiating payment plans when necessary
Analyze and reconcile customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues, ensuring the accuracy and completeness of payment records
Coordinate with internal departments, such as sales, customer service, and billing, to address issues impacting collections while maintaining detailed and accurate records of all customer interactions in the accounting system
Qualification
Required
High School diploma or equivalent is required
Knowledge of general accounting functions, accounts receivable, and collections
Skill in delivering responsive, high-quality customer service
Ability to identify and resolve problems
Detail-oriented with strong organizational skills
Advanced proficiency (knowledge) with Microsoft Office 365
Expert Negotiation and communications (verbal and written) skills
Combining experience in accounting and finance practices of 2 or more years with education is desirable
Previous experience with accounts receivable, contract pay applications and collections
Preferred
Associate or bachelor's degree, preferred
Company
DuraServ
DuraServ supplies, install & service industrial doors, dock leveler, lifts, dock seals, shelters, fans, safety equipment & truck restraints.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-02Acquired
Leadership Team
David Iliff
Chief Executive Officer
Angela Parker
Chief Financial Officer
Recent News
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