LanceSoft, Inc. · 2 hours ago
Business Systems Analyst
Atlanta, GA
Contract
Hybrid
Mid, Senior Level
$45/hr - $49/hr
3+ years expLanceSoft, Inc. is seeking a Business Systems Analyst to perform analysis, design, implementation, modification, and daily functional support of the ServiceNow SPM application. The ideal candidate will possess strong analytical skills, be technically minded, and be responsible for managing SPM processes while fostering relationships with global partners.
Information Technology
Hiring Manager
Nikunj Adwani
Responsibilities
Identify and gather business requirements needed to deliver new SPM capabilities and reports
Support ePMO Portfolio Manager and the ePMO Director in configuring and maintaining the SPM tool’s dashboards
Effectively create and manage SPM roadmaps, ensuring alignment with business objectives and driving technological innovation
Manage the SPM process and governance support queue in SPM to ensure timely and accurate resolution of support requests
Ensure that the ePMO SharePoint site is maintained with relevant information that includes but is not limited to FAQs, operational playbook content, and knowledge articles
Present findings and recommendations to senior management and stakeholders
Identify opportunities for process improvements and automation within SPM practice
Implement best practices for data management and analysis
Support the development and execution of SPM strategies and special initiatives
Comply with process governance policies and procedures
Stay updated with the latest trends and technologies in data analytics in SPM
Qualification
Required
ServiceNow
Intermediate to advance excel skills
Intermediate to advance power BI skills
BA required – concentration doesn't matter if they have the PowerBI or other technical experience
3+ minimum with a computer science degree
5 years - 10 years would also work
Someone very experience with enterprise data
data migration experience
moving data from excel to other platforms etc with the correct changes. Don't have to pull the data but need to be experienced in communicating the ask and verifying the data
data visualization
likes to create and manage graphs, etc
worked in a support role
not taking phone calls, but been responsible for team mailbox or some kind of ticketed support que
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. +3 years proven experience as a Business Analyst, Consultant, or Customer Support Associate preferably within a technology or business management environment
Proficient in using data visualization tools (e.g., Miro, Power BI) to build dashboards
Strong attention to detail and accuracy in data analysis and reporting
Effective customer communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders
Strong interpersonal skills to collaborate with cross-functional teams
Strong knowledge of service support platforms like ServiceNow, products, etc
Demonstrated business acumen, problem solving skills, intellectual maturity, and relationship management skills
Ability to influence without authority and build strong rapport with stakeholders inside and outside of technology teams to deliver results. Self-driven and able to work across diverse technical and non-technical teams (IT, Infosec, Digital, Engineering, Ops, Finance, People & Culture, Accounting, Vendors etc)
Team player with passion for transformation – serve as a cultural ambassador demonstrating through actions continuous learning, a positive outlook, and a drive to make an impact and being accountable for results
Excellent interpersonal, communication, presentation, and facilitation skills (in person & remote)
Ability to operate successfully in a lean, agile, and fast-paced organization
Strong organizational, task, and project management skills
Advanced MS excel skills are a must
ServiceNow SPM experience is a must
A transferrable skill is mastery of creating PowerBI reports/dashboards
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase