Amazon · 8 hours ago
Principal Delivery Consultant - Connect and Conversational AI, Amazon Connect Center of Delivery Excellence
New York, New York, USA
Full-time
Onsite
Lead/Staff
$210K/yr - $284K/yr
8+ years expAmazon Web Services (AWS) is seeking a skilled Delivery Consultant to join their Professional Services team. In this role, you will design, implement, and manage AWS solutions that meet customer technical requirements and business objectives, acting as a trusted advisor throughout the project lifecycle.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
Qualification
Required
Bachelor's degree in Computer Science, Math, or a related field
8+ years of experience in cloud architecture and implementation
8+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc
5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
8+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)
Preferred
AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Experience with automation and scripting (e.g., Terraform, Python)
Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
Experience incorporating generative and agentic AI into the contact center (voice or chat bots, agent assist or next best action), including architecture design, model selection and integration, prompt engineering, and data preparation
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase