HP · 7 hours ago
Solution Experience Lead Houston Customer Welcome Center
Spring, Texas, United States of America
Full-time
Onsite
Senior Level
$105K/yr - $162K/yrHP is looking for a passionate leader to join their Customer Experience Program in Houston CWC. This role involves representing HP to its valuable customers and partners, providing support for senior-level sales meetings, and executing retention programs while maintaining operational readiness of the Customer Welcome Center.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Lead discovery and agenda planning: Act as the technical advisor for visit/briefing agendas with Sales/TCs, ensuring every step aligns with customer priorities and our solution capabilities
Prepare with purpose: Join pre‑brief calls to gather customer insights / pain points
Translate needs into solutions: Translate ITDMs requirements into tailored technical solutions and demo paths that make value tangible
Guide briefing execution: Partner with CWC peers on implementing products, demos and tailored experiences that reflect customer priorities and the agreed success outcomes
Lead technical tours: Host product deep dives and lead immersive technical tours during customer visits at the Houston CWC
Tackle hot topics: Address advanced technical topics and customer challenges, co-partner with other specialized technical SMEs to support different solution architectures
Reflect Vertical trends: Ensure technical content mirrors current industry dynamics and vertical/customer‑specific requirements to drive relevance and trust
Stay current: Keep content and messaging accurate by staying updated on new products and technologies for confident, credible presentations
Own technical aspects of Houston CWC: Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual collaboration platforms
Qualification
Required
Proven expertise in consultative selling, with the ability to uncover client needs and deliver tailored solutions
Excellent verbal and written communication skills
Exceptional presentation skills
Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding
Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines
Bachelor's degree in technical field (degrees in Computer, Telecoms, Electronics, or similar engineering majors are preferred)
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
Founded in 1939
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
2026-01-22
Company data provided by crunchbase