SpeedX · 2 hours ago
Product Process Owner
SpeedX is seeking a Process Product Owner to bridge the gap between business users and technologists. In this role, you will facilitate communication within the product team and drive product development and optimization in the B2C parcel logistics industry.
Responsibilities
Define and scope complex project systems and facilitate communication between business leaders, OPS and IT
Consult with users and clients to resolve complex system issues by evaluating business processes, systems, and industry standards, and recommend solutions
Support internal process changes from requirements through implementation, providing input based on detailed analysis
Determine standard functional process flow in consultation with business clients and provide user and operational support
Identify and communicate risks and impacts, considering the business implications of functional teams and technology applications
Take end-to-end process ownership, working across engineering, operations, and business leads to set strategy, define the SOP, and make high-judgment feature delivery and trade-offs
Create documents related to the process life cycle, including product roadmap, business requirements, end-to-end process diagram and functional specifications
Drive process development across teams (Order to Cash) through business requirements, design, implementation, and continuous improvement
Advocate for the needs of customers and operations when working collaboratively with functional representatives/subject matter experts
Analyze and interpret data to drive business decisions and influence stakeholders
Provide mentorship and guidance to front line staff and other team members as needed
Qualification
Required
8+ years of experience in Product/Finance Management within the B2C last mile
Extensive experience and expertise in the parcel shipment lifecycle, including order creation, shipment handling, billing, invoicing, and revenue recognition
Strong analytical skills with the ability to leverage data to drive business decisions and use metrics to influence stakeholders and measure outcomes
Experience with software implementations within finance operations
Preferred
Certified Agile or Scrum Product Owner is preferred
Proficient experience in using software such as Visio and Notion is preferred