ConsultNet Technology Services and Solutions · 5 months ago
Deskside Support Specialist (Mechanicsburg, PA)
Mechanicsburg, PA
Full-time
Onsite
New Grad, Entry LevelConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. They are seeking a Deskside Support Specialist to provide in-person IT assistance, ensuring the reliable performance of desktops, laptops, and network-connected systems while delivering high-quality customer service.
Human ResourcesInformation TechnologyStaffing Agency
No H1B
Responsibilities
Deliver deskside support for hardware, software, and network-related issues
Troubleshoot and resolve problems with desktops, laptops, printers, and other end-user devices
Set up, configure, and maintain computers, applications, and related IT equipment
Support hardware/software rollouts and upgrades
Document technical processes, configurations, and issue resolutions accurately
Partner with IT colleagues to ensure smooth integration of applications and systems
Keep current with evolving technologies, industry standards, and best practices
Provide responsive, customer-focused support to all end-users with an emphasis on timely resolution
Perform other duties as assigned by leadership
Qualification
Required
Associate's degree in Information Technology, Computer Science, or related field — or equivalent hands-on experience in IT support
Solid understanding of computer systems, hardware, and networks
Strong troubleshooting skills for technical issues across various platforms
Proficiency with Windows operating systems
Familiarity with ITSM tools and general IT support practices
Strong communication and interpersonal skills with a customer-first mindset
Well-organized with the ability to prioritize and manage multiple tasks
Able to work both independently and within a team
Comfortable supporting employees at all levels of the organization
Must be able to work onsite at the corporate office
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase