Proponent · 6 hours ago
Customer Service Representative- Latin America
Tamarac, FL, US
Full-time
Onsite
Entry, Mid Level
$21/hr - $24/hr
2+ years expProponent is the world’s largest independent, employee-owned distributor of aircraft parts, serving customers worldwide. They are seeking a Customer Service Representative to liaise between customers and internal teams, ensuring timely processing of customer RFQs and maintaining strong customer relationships with Latin American accounts.
Aerospace
Responsibilities
Customer Service Representatives typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs
CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business
They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes
They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences
Qualification
Required
High School Diploma
2-5 Years of Related Work Experience or 2 years College
B2B Customer Service Fundamentals
Proficient with ERP Software and Salesforce or Similar CRM Application
Advanced Data Entry
Portuguese and/or Spanish fluency
Benefits
Employee Stock Ownership Plan
Medical, Dental, Vision
8 paid holidays
Dedication to work/life balance
Engaging and active work environment
Company
Proponent
Proponent is the world’s largest independent aerospace distribution company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Todhunter
CEO and President
Steven Frields
CFO
Recent News
Verit Advisors, LLC
2025-08-22
2024-04-07
Company data provided by crunchbase