TrustedTech · 1 day ago
Cloud Support Engineer (Tier 2)
United States
Full-time
Remote
Mid Level
$100K/yr - $115K/yr
3+ years expTrustedTech is a leading Microsoft Cloud Solution Provider specializing in Microsoft Cloud services. They are seeking a Tier 2 Cloud Support Engineer to resolve technical issues related to Microsoft 365 and support clients in troubleshooting cloud collaboration tools and maintaining productivity across devices.
AppsE-CommerceInformation TechnologyInternetSoftware
Responsibilities
Provide Tier 2 support for Microsoft 365 apps, including Outlook, Teams, OneDrive, and SharePoint
Troubleshoot Exchange Online mail flow, mailbox access, and policy enforcement issues
Support device management and security policies through Microsoft Intune (MDM & MAM)
Assist with Conditional Access, MFA configurations, and access restrictions using Entra ID
Monitor and resolve support tickets related to identity, access, endpoint compliance, and app deployment
Escalate advanced issues to Tier 3 SMEs or Microsoft as needed
Document technical solutions and maintain clear communication with clients and internal teams
Qualification
Required
3-5+ years supporting Microsoft 365 environments in a support or engineering role
Strong hands-on experience with: Exchange Online (mail flow, policies, client config), Microsoft Intune (Autopilot, compliance policies, app deployment), and Microsoft Entra ID (Conditional Access, roles, user/device objects)
Proficient with the Microsoft 365 Admin Center, Intune Admin Center, and Entra portal
Microsoft Certification Required: MS-102: Microsoft 365 Administrator OR MD-102: Endpoint Administrator Associate
Familiar with PowerShell for M365 administration and basic automation
Comfortable working in a fast-paced environment and supporting end-user escalations
Customer service focus with strong written and verbal communication skills
Preferred
Experience supporting Teams voice features, SharePoint permissions, and advanced Outlook troubleshooting
Familiarity with Defender for Office 365, compliance policies, and DLP features
Exposure to Azure components such as VMs, NSGs, VNets, Azure Storage, Azure AD, and Azure AD Connect
Understanding of hybrid identity models and tools like Azure Portal, Azure CLI, PowerShell, and Log Analytics
Benefits
100% employer-paid base medical coverage:
HMO (CA) | PPO (out-of-state)
Dental and vision coverage
401(k) with 4% company match (fully vested)
Paid vacation, sick leave, and holidays
Paid parental leave
Voluntary benefits (STD•, life/AD&D, accident, critical illness, hospital)
Employee Assistance Program (EAP)
Pet discount plans
Microsoft reimbursement program
Company
TrustedTech
Trusted Tech Team is providing the best experience for purchasing software online while being entirely “by the book”.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Noor Khalil
Director of Strategic Partnerships
Todd R.
Chief Revenue Officer (CRO)
Recent News
Business Wire
2025-08-18
GlobeNewswire News Room
2024-11-12
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