Sonic Automotive · 9 hours ago
Guest Loyalty Specialist
New Braunfels, TX
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $45K/yrSonic Automotive is a rapidly growing brand in the automotive industry, focused on providing exceptional guest experiences. The Guest Loyalty Specialist manages the guest experience post-sale, ensuring satisfaction and addressing concerns to enhance loyalty and recommendations.
AutomotiveCustomer ServiceRetail
Responsibilities
Ensure the guest’s happiness and their likelihood to recommend EchoPark to others
At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs
Answer and return all guest phone calls and emails in a timely, friendly manner
Communicate with sales and recon departments
Schedule appointments
Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process
Liaise with recon to ensure timely completion and with guests to provide updated information and expectations
Ensure repairs have met company standards and guest expectations
Work to create an outstanding culture of communication with the guest and team
Qualification
Required
Demonstrated customer service and attention to detail
Experience in problem resolution
Be transparent
Take the high road
Willingness to learn
Take ownership
Celebrate small successes
Benefits
Health, Dental and Vision Insurance
401k with a 4% company match
Paid vacation
Access to leadership and personal development programs
Casual dress
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
Founded in 1997
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
Company data provided by crunchbase