First Solar · 2 hours ago
Global Customer Support Services Representative II
Perrysburg, OH
Full-time
Onsite
Mid, Senior Level
$59K/yr - $80K/yr
3+ years expFirst Solar is a leading global provider of solar energy solutions, and they are seeking a Global Customer Support Services Representative II to serve as the operational interface for customers. This role focuses on post-sales service activities, ensuring customer satisfaction through effective claims processing and communication with internal and external stakeholders.
Clean EnergyManufacturingSolar
Responsibilities
On time execution of back office activities including but not limited to: Warranty and Recycling claims processing
Customer complaint/inquiry handling
Determine, understand and communicate the customer needs to the PSO management
Ensure customer’s needs are met & to meet or exceed their expectations
Interface with Post Sales Operations team and peers for all needs and requirements of customers, ensuring clear communication pass-downs
Coordinate internal and external communications regarding customer inquiries
Proactively drive regular customer communication in order to ensure comprehensive information flow
Coordination, observation and follow-up on customer projects and providing information to internal stakeholders
Educate customers on warranty terms, processes and best practices, providing clear guidance on compliance requirements
Responsible for executing product warranty replacement process and initiating logistics process
Provide training to internal/external customers on post-sales related topics
Proactively support special after sales projects
Prepare summary reports and analysis including KPI for the respective area of work
Ensure compliance with SoX and CAPs for processes within area of responsibility
Analytical approach to work and ability to prioritize and take direction on priorities
Support the development, execution, and maintenance of a Post Sales operating system that satisfies global PSO requirements, enables enterprise wide decision making and drives continuous improvement efforts
Support cross-functional project teams to establish post-sales processes and service capabilities in new countries to ensure all aspects of post-sales service is executable prior to service request submission
Other duties as assigned
Qualification
Required
Associates degree in Business or Management required but not mandatory with equivalent work experience
3-8 years' work experience, preferably in green energy industry or global organizations
2-4 years' experience in project/process management
Prior experience in customer service, customer relationship management and/or warranty required
Demonstrated excellence in customer relationship
Excellent verbal and written communication skills across multiple levels of FS cross functional teams
Ability to lead cross-functional teams within an international network of associates and contractors with minimum supervision
Proven ability to work on Customer Relationship Management and/or Warranty Management software systems
Has Sales/Logistics software knowledge in SAP, Oracle, Salesforce or similar systems
Proven problem solving skills
Must be motivated to work independently & with minimal supervision
Must have strong organizational skills
Proficient use of all Microsoft Office suite programs
Fluent English language skills, additional language beneficial
Change oriented and adaptable to changing business situations
Preferred
BS in Business, Organizational Development or similar
Experience in a photovoltaic or power generating industry
Company
First Solar
First Solar manufactures thin film photovoltaic modules and provides PV power plants and supporting services.
5001-10000 employees
H1B Sponsorship
First Solar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (34)
2023 (19)
2022 (15)
2021 (7)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.17BKey Investors
U.S. International Development Finance CorpMizuho Corporate Bank
2023-07-06Post Ipo Debt· $1B
2021-12-07Post Ipo Debt· $500M
2021-04-01Undisclosed
Leadership Team
Mark Widmar
CEO
Angela Younes
Office Manager/Assistant to the CTO
Recent News
2026-01-22
pv magazine USA
2026-01-21
2026-01-21
Company data provided by crunchbase