Rotech Healthcare · 8 hours ago
CPAP Customer Service Representative HYBRID
Orlando, FL
Full-time
Hybrid
Entry Level
$16/hr - $19/hr
1+ years expRotech Healthcare Inc. is a national leader in home healthcare, specializing in various medical equipment and patient care solutions. They are seeking a dedicated Customer Service Representative for CPAP to handle patient information intake and manage new patient setups effectively.
Health CareMedical DeviceService Industry
Responsibilities
Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care
Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Complies with and follows internal and company-wide operating protocols in processing role
Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors
Expected to maintain expertise of insurance requirements for locations serviced in the division
Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise
Internal recommendations: Dedicated Inbox Processor - 20 tickets per day; Inbox/OIP Processor - 10 tickets & 30 OIP accounts per day; OIP Processor - 60 accounts per day (Work rate expectations dependent on tenure of position)
Maintains understanding of internal policies and procedures
Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner
Proficient at managing varying expectations per each referral source and sales rep
Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line
Work assigned to the CSR Processing Specialist is measured by the Manager's quantity and quality/accuracy of work completed
Works autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goals
Works with colleague's to support the overall goals of the team
Work from home position requirements: Have adequate Internet and work space free from distractions
Performs other duties as assigned
Qualification
Required
High school diploma or GED equivalent, required
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Work from home position requirements: Have adequate Internet and work space free from distractions
Preferred
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Company
Rotech Healthcare
Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.5M2011-03-25Debt Financing· $6.5M
Leadership Team
T
Tom Koenig
Chief Financial Officer
Recent News
GlobeNewswire
2025-12-18
MarketsandMarkets Research Pvt. Ltd.
2025-11-10
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