White Lodging · 18 hours ago
Retail Operations Coordinator
Saratoga, WY
Full-time
Onsite
Entry Level
2+ years expWhite Lodging is seeking an Operations Coordinator to assist the Operations Manager with product fulfillment, inventory management, retail sales, and customer service for Brush Creek Mercantile. The role involves operating the fulfillment warehouse, ensuring timely order processing, and providing excellent customer service.
Hospitality
Responsibilities
Operate the fulfillment warehouse for BCM, from receiving an order to delivery confirmation. This includes maintaining a clean, safe and organized work environment
Ensure fulfillment orders are picked, packed and shipped on time
Troubleshoot and escalate technical and physical workflow issues
Perform customer service functions including fielding calls, emails and web chats. Solve for customer concerns, coordinating with Operations Manager
Perform retail sales functions including greeting customers, answering questions, offering assistance, suggesting items, and entering sales into Point-of-Sale system
Provide the highest quality of service to customers at all times. Anticipate and exceed customer expectations
Deliver brand service standards
Receive product and manage inventory, utilizing an inventory management program and on-site RFID system. This includes securing inventory and protecting inventory from harmful environmental factors
Maintain relationships with FedEx Express and other shipping partners. This includes utilizing current discounted rates and negotiating new discounts and pick-up frequency when possible
Qualification
Required
Ability to thrive in a dynamic, entrepreneurial-based culture
2+ years of fulfillment experience
Lift, carry or otherwise move product for shipping and receiving
Ability to stand; sit; walk; reach for extended periods of time
Ability to partner, operate, and execute in a matrixed organization, while leveraging shared services such as IT, marketing, finance, operations, etc
Strong interpersonal communication and collaboration is a must
Ability to maintain strict confidentiality
Company
White Lodging
A leader among hotel management companies, with a diverse range of hotels in our portfolio.
5001-10000 employees
H1B Sponsorship
White Lodging has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Anderson
Executive Vice President, Chief Operating Officer
Joe Pagone
Senior Vice President Operations
Recent News
2025-12-09
2025-10-02
2025-09-30
Company data provided by crunchbase