Brooksource · 23 hours ago
Helpdesk Analyst
Louisville, KY
Contract
Onsite
Entry Level
1+ years expBrooksource is seeking an IT Helpdesk Analyst to provide first level support and troubleshooting for the Restaurant Service Desk. The role involves assisting with hardware and software issues, customer payment systems, and operational inquiries while maintaining service level agreements.
EmploymentHuman ResourcesInformation Technology
Responsibilities
Call center atmosphere. Responsible for taking calls during full shift
Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives
Required to work at least one weekend day
Qualification
Required
Good organizational, oral/written communication, and problem solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Preferred
Some college preferred
Minimum of 1 of year previous help desk/call center experience is desired
Spanish fluency is desired
Basic understanding of restaurant operations is desired
Company
Brooksource
Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
1001-5000 employees
H1B Sponsorship
Brooksource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Ashley Cigolotti
Director, Global Partnerships
Matt Ayala
National Account Executive (Global Partnerships)
Recent News
Technically Media
2025-05-27
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2025-05-17
2025-05-06
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