U.S. Bank · 21 hours ago
Consumer Loan Servicing Specialist
Oshkosh, WI
Full-time
Onsite
Mid Level
$20/hr - $22.50/hr
3+ years expU.S. Bank is dedicated to helping customers and businesses make smarter financial decisions. The Consumer Loan Servicing Specialist will perform clerical duties related to consumer loan servicing, maintain loan files, and ensure compliance with policies and procedures.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Performs a variety of clerical duties in conjunction with consumer loan servicing
Maintains loan files and records and prepares various reports
Enters customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies
Posts loan or tax payments to accounts
Makes account corrections to personal customer information such as address
Research customer requests such as copies of payments, and correcting entries
Responsible for opening, sorting, scanning and indexing loan/lease documents in compliance with policies and procedures and regulatory guidelines within designated time frames
Ensures compliance with internal policies, regulatory and investor requirements and customer service standards
Qualification
Required
High school diploma or equivalent
Typically, three to five years of related experience
Preferred
Basic reading, writing, mathematical and calculator skills
Effective verbal and written communication skills
Proven customer service skills
Ability to identify and resolve exceptions and to interpret data
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Attention to detail with a high level of accuracy
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-22
2026-01-20
2026-01-20
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