Client Service Manager - HNAS jobs in United States
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Highmark · 13 hours ago

Client Service Manager - HNAS

positionErie-Meadville Area
timeFull-time
remoteOnsite
seniorityMid Level
money$17.31/hr - $25.96/hr
date3+ years exp

Highmark Inc. is a national blended health organization committed to creating remarkable health experiences. The Client Service Manager will partner with assigned Client Managers to maintain and grow existing business, ensure positive account relationships, and assist in the preparation of proposals and sales collateral during the account renewal process.

Health CareHealth InsuranceInsuranceWellness

Responsibilities

Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained
Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis
Develop detailed specifications for implementation of new products for clients
May conduct enrollment meetings during the account renewal process
Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
Leverage internal resources to bring the best service and problem resolution to assigned accounts
Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery
Develop documents and processes to ensure effective communication via work plans for all account implementation activities
Function as the primary contact for the resolution of the day to day account service issues
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty
Other duties as assigned or requested

Qualification

Health insurance experienceClient relationship managementFinancial analysisProblem resolutionService orientationDiligenceDrive for resultsPlanningOrganizingCommunication

Required

High School Diploma or GED
3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree
Service orientation
Diligence
Problem Solving
Communication
Drive for Results
Evaluates Critically
Influence, Persistence & Resilience
Planning and Organizing

Preferred

State specific Producer License's for Life, Accident & Health

Company

Highmark

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Highmark provides health insurance plans for individuals and businesses.
dateFounded in 1996
location
Pittsburgh, Pennsylvania, USA
people-size10001+ employees
web-link
https://www.highmark.com

Funding

Current Stage
Late Stage
Total Funding
$27.3M
2018-04-06Grant· $25M
2014-08-07Grant· $2.3M

Leadership Team

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Deborah Rice-Johnson
CEO, Diversified Businesses at Highmark Inc. and Chief Growth Officer
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Paul Sikora
CTO Provider Services
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Recent News

PR Newswire
Highmark Health Reports $24.6 Billion in Revenue, $69 Million Net Loss for the Nine Months ended Sept. 30, 2025; Maintains Growth Posture Amid Continuing Industry Challenges
2025-12-15
PRWeb
Highmark Inc. and Blue KC Announce Affiliation Agreement
2025-12-11
PRWeb
Highmark Members Saving Money through New Lower-Cost Generic, Biosimilar Drugs
2025-12-08
Company data provided by crunchbase