Security National Bank · 23 hours ago
IT Support Technician
Sioux City, IA
Full-time
Hybrid
New Grad, Entry LevelSecurity National Bank is a trusted institution founded in 1884, dedicated to serving its employees and customers with integrity and innovation. The IT Support Technician will provide technical support to staff, helping them effectively use computer software and hardware while ensuring timely resolution of technical issues.
BankingFinanceFinancial Services
Responsibilities
Provide technical support to employees via email, phone, and in person
Install, configure, and maintain computers, laptops, printers, and other devices
Create and manage user network and application accounts
Troubleshoot hardware, software, and network issues promptly and effectively
Develop and maintain helpdesk procedures to improve efficiency and consistency
Provide end-user training and create clear, written user guides
Collaborate with IT team members to maintain network security and system stability
Evaluate, test, and deploy software and hardware upgrades
Participate in an on-call rotation and perform system maintenance as needed outside regular business hours
Qualification
Required
Strong analytical and problem resolution skills
Excellent attention to detail
Strong understanding of IT services processes and procedures
Organizational skills
Independent thinking
Self-motivation
Strong oral and written communication skills
Ability to manage multiple requests simultaneously
Meet deadlines
Show flexibility to change direction when needed
Accuracy and meticulous attention to detail required
Ability to take direction and instruction and follow through independently until project completion
Preferred
4 year college degree or related work experience is preferred
Benefits
Medical
Dental
Short and long term disability
Life insurance
Paid time off
A wellness program
A 401(k) savings plan at hire for future financial protection
Company
Security National Bank
Security National Bank is a banking services organisation located in Omaha.
Founded in 1964
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Krysti Cunningham CRCM CERP
SVP, Chief Risk Officer
Scott Irwin
Senior Vice President & Chief Information Officer
Company data provided by crunchbase