Meta · 20 hours ago
Technical Investigator, Integrity Operations
Austin, TX
Full-time
Onsite
Entry, Mid Level
$36.54/hr - $114/hr
2+ years expMeta is a technology company that builds platforms to connect people and foster communities. The Technical Investigator role focuses on conducting technical network investigations to identify and prevent fraud, while collaborating with various teams to develop strategies that enhance user safety and trust.
Computer Software
Responsibilities
Apply quantitative skills and incorporate qualitative insights to inform and influence strategy for Integrity Operations
Investigate complex cases to understand in granular detail how abuse is occurring and attribute the person(s) responsible. Identify and implement appropriate online and offline enforcement strategies to mitigate harm both in the current case and from similar forward-looking abuse
Conduct thorough investigations and Root Cause Analysis to identify community harm trends, build scalable solutions and have direct impact on user harm
Partner with Product, Engineering, Data Science and Data Engineering Teams to lead or contribute to large scale strategic projects as well as solve ongoing integrity problems at scale
Identify opportunities to build automation solutions to make Ops processes more efficient
Operational Guideline Development: Expertise in defining, standardizing, and rolling out operational playbooks for complex use cases
Data Calibration and Quality Assurance: Experience building calibration processes, validating data labeling accuracy, and ensuring ground-truth quality
Knowledge Management: Effective techniques for facilitating knowledge transfer, governance, and information management
Cross-functional Partnership: Proven collaboration experience with engineering, policy, quality evaluation, and platform operations teams
Communication & Documentation: Experience in drafting guidelines, documenting processes, and conveying complex processes to a variety of audiences
Qualification
Required
2+ years of work experience in an analytics role involving strategy, problem solving, and/or technical systems
Experience using analytics to break down ambiguous, complex problems using data, and drawing actionable insights
Experience working in a fast-paced, rapidly-changing environment, while managing multiple priorities and stakeholders
Experience solving complex problems and autonomously operating in ambiguity
Proficiency with data querying languages (e.g. SQL), scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R)
Experience explaining technical concepts and analysis implications clearly to varied audiences, translating business objectives into actionable analyses, and presenting complex insights to leadership
Bachelor's Degree
Preferred
Experience working in an online operations or trust & safety organization, preferably in the fraud domain
Advanced degree with a quantitative focus (Computer Science, Statistics, Finance, Information Systems, Applied Economics or similar technical field) or equivalent practical experience
Company
Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Glickman
Director, CEO Communications
Christine Lu
CTO Business Engineering NA
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