Imprivata · 21 hours ago
Senior Business Systems Analyst
Waltham, MA
Full-time
Hybrid
Senior Level
$132K/yr - $142K/yr
5+ years expImprivata is a company that delivers unified access and security management programs for healthcare and mission-critical organizations. The Senior Business Systems Analyst will drive innovation and long-term scalability within internal business systems, specifically focusing on Salesforce Sales & Service Cloud, and will be responsible for gathering business requirements, identifying system enhancements, and facilitating agile processes.
Information ServicesSecurity
Responsibilities
Manage the discovery, documentation, and continual refinement of business and system requirements at scale
Partner with senior stakeholders to shape and align technology strategy with business goals
Act as a primary liaison and thought partner between technical teams and business leaders to ensure solutions drive long-term value
Translate business needs into clear user stories and acceptance criteria to guide our agile development teams
Facilitate and sometimes drive agile ceremonies across multiple teams, ensuring strategic alignment, backlog prioritization, and stakeholder buy-in
Propose innovative best practices, automation, and advanced Salesforce capabilities to drive efficiency and business transformation
Oversee and drive User Acceptance Testing (UAT) at scale, ensuring quality delivery and stakeholder satisfaction
Maintain and enhance documentation & SOPs with a focus on sustainability and knowledge-sharing across teams
Promote change management efforts, including global release planning, executive-level communication, training strategies, and adoption measurement
Stay current with Salesforce releases and evaluate, recommend, and manage adoption of relevant features to deliver strategic business value
Other duties as assigned and required
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, or a related field
5-7+ years of progressive hands-on experience with Salesforce, with a deep focus on Sales & Service Cloud
Proven working knowledge of Flows, Case Management, Omni-Channel, Knowledge Articles, and Experience Site configuration
Experience applying business systems analysis skills to other enterprise applications beyond Salesforce (e.g., ERP, HRIS, or Marketing Automation platforms)
Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., middleware/integration platforms, data management tools, or third-party AppExchange solutions)
Proven ability to translate complex business requirements into enterprise-grade, scalable, and user-friendly solutions
Sound knowledge of agile methodologies with demonstrated leadership in backlog management, prioritization, and roadmap delivery
Ability to facilitate and drive requirements sessions at the executive level and engage effectively with stakeholders across the organization
Excellent communication, stakeholder management, and documentation skills
Methodical and problem-solving mindset with a proven track record of delivering measurable, customer-centric business outcomes
Preferred
Salesforce Service Cloud or Business Analyst Certification preferred; Admin certification a plus!
Benefits
Top-notch work environment
Developmental opportunities
Competitive total rewards package
Company
Imprivata
The digital identity company for life- and mission-critical industries, simplifying secure access across hyper-complex ecosystems
501-1000 employees
H1B Sponsorship
Imprivata has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (15)
2023 (4)
2022 (16)
2021 (9)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$45MKey Investors
Thoma BravoSapphire Ventures
2022-04-11Private Equity
2016-07-13Acquired
2014-06-24IPO
Leadership Team
Jeff Kalowski
Senior Vice President, Legal
Recent News
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2025-10-18
Company data provided by crunchbase