Kollective Group · 11 hours ago
Customer Operations Specialist
NYC Metro Area
Full-time
Onsite
Entry, Mid Level
$80K/yr - $90K/yr
2+ years expKollective Group is a Manhattan, NY-based IoT and SaaS company that helps Healthcare Facilities Managers automate compliance-related busywork. The Customer Operations Specialist will build relationships with clients, ensure compliance, provide support, deliver training, and collaborate with internal teams to enhance customer experience and operational efficiency.
Staffing & Recruiting
Responsibilities
Build and maintain trusted relationships with Healthcare Facilities Managers and operational leaders using our client’s system
Monitor customer dashboards for data accuracy, device health, and certification status
Provide recommendations to improve dashboard usage and operational efficiency
Review system-generated compliance reports, alerts, and inspection results to help customers stay aligned with regulatory requirements
Proactively notify customers of potential compliance risks and guide corrective actions
Serve as a primary point of contact for troubleshooting and support inquiries
Diagnose and resolve hardware-related issues, escalating complex problems to internal teams as needed
Follow up with customers to confirm resolution and satisfaction
Deliver ongoing training and refresher sessions to help customers fully leverage dashboards, alerts, and compliance tools
Improve training materials, best-practice documentation, and workflow recommendations
Identify knowledge gaps and address them through targeted education
Partner closely with internal teams to ensure a smooth transition following deployment
Share customer feedback and insights with Product and Engineering teams to inform roadmap decisions
Qualification
Required
2–3+ years of experience in Customer Success, Customer Operations, or Client Services, ideally in SaaS or healthcare
Strong relationship-building and communication skills with a history of managing customer accounts successfully
Experience using CRM systems, dashboards, and basic data analysis tools
Benefits
Equity
Comprehensive healthcare benefits
Generous PTO
401(k)
Company
Kollective Group
Kollective Group is a recruitment partner that prioritizes precision, trust, and long-term success.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase