TEKsystems · 4 days ago
Patient Account Representative
United States
Full-time
Remote
New Grad, Entry Level
$19.50/hr - $19.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Patient Account Representative. This role is responsible for managing patient accounts, ensuring timely resolution of claims, and maintaining accurate documentation in the patient accounting system.
Information Technology
Responsibilities
Researches each account using company patient accounting applications and internet resources that are made available
Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online
Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed
Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection
Maintains desk inventory to remain current without backlog while achieving productivity and quality standards
Utilize all available job aids provided for appropriateness in Patient Accounting processes
Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account
Problem solves issues and creates resolution that will bring in revenue eliminating re-work
Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues
Access payer websites and discern pertinent data to resolve accounts
Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities
Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging
Participate and attend meetings
Respond timely to emails and phone messages as appropriate
Perform other duties as needed
Qualification
Required
Solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment
Ability to effectively follow-up on claim submission
Experience with remittance review for insurance collections
Ability to create and pursue disputed balances from both government and non-government entities
Research each account using company patient accounting applications and internet resources
Conduct appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online
Review contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed
Take appropriate action to bring about account resolution timely or open a dispute record
Maintain desk inventory to remain current without backlog while achieving productivity and quality standards
Utilize all available job aids provided for appropriateness in Patient Accounting processes
Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account
Problem solve issues and create resolution that will bring in revenue eliminating re-work
Update plan IDs, adjust patient or payor demographic/insurance information, notate account in detail, identify payor issues and trends and solve re-coup issues
Access payer websites and discern pertinent data to resolve accounts
Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities
Recognize potential delays and trends with payors such as corrective actions and respond to avoid A/R aging
Participate and attend meetings
Respond timely to emails and phone messages as appropriate
Customer service skills
Experience in medical billing
Knowledge of Explanation of Benefits
Experience with collections accounts receivable
Preferred
Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase