GBG Plc · 14 hours ago
Professional Services Consultant
Atlanta Metro
Full-time
Hybrid
Entry, Mid Level
2+ years expGBG Plc is focused on enabling safe and rewarding digital lives for everyone, ensuring access to opportunities through their identity verification technology. The Professional Services Consultant will support the technical implementation of GBG's platform, assisting customers with onboarding and ensuring successful deployments.
AnalyticsComputerData IntegrationFraud DetectionInformation ServicesInformation TechnologyMachine LearningSecuritySoftware
Hiring Manager
LaToya LeGree, SHRM-CP
Responsibilities
Support technical implementations from kick-off to go-live, assisting with API/SDK integrations under the guidance of senior consultants
Help customers understand and configure our platform to meet their specific needs, including deployment methods, Capture SDKs, APIs, and low-code solutions
Create customer-specific documentation and participate in training enablement sessions to help customer teams understand how to use our platform effectively, as needed
Assist in discovery and onboarding activities by asking clarifying questions, preparing technical materials, and contributing to workflow design and product configuration
Own and support the end-to-end onboarding process to ensure successful production launches
Troubleshoot straightforward technical issues and escalate complex problems to senior team members or appropriate internal teams
Communicate client feedback to internal teams and participate in initiatives to improve the customer journey
Salesforce queue case review. Provided tier 1 technical consultation to customers and provide internal support to the Technical Support team, that helps them address customer or product issues
Qualification
Required
2-4 years in customer-facing technical roles such as Technical Support, Customer Success, Implementation, or similar roles
Basic programming knowledge with familiarity in languages like Python, Java, JavaScript, or C#
Foundational understanding of SaaS platforms, REST APIs, and SDK integrations
Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
Documentation skills with attention to detail and ability to create clear technical guides
Organizational skills with ability to manage multiple tasks and customer interactions simultaneously
Eagerness to learn and grow technical consulting capabilities with a problem-solving mindset
Professional presence in virtual and in-person customer meetings
Preferred
Bachelor's degree in Computer Science, Engineering, or related technical field
Experience in regulated industries like financial services, healthcare, or telecommunications
Exposure to identity verification, fraud prevention, or fintech solutions
Familiarity with KYC/AML compliance concepts
Experience working with global or distributed teams
Basic knowledge of cloud platforms (AWS, Azure, GCP) and enterprise security concepts
Company
GBG Plc
GBG is the leading expert in global identity and location tech, enabling safe and rewarding digital lives for genuine people, everywhere.
1001-5000 employees
H1B Sponsorship
GBG Plc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$117.02M2021-12-09Series Unknown· $117.02M
2010-08-27IPO
Leadership Team
Nico Bruel
Sales Director, ID Verification & Fraud
Recent News
BusinessCloud
2025-12-02
BusinessCloud
2025-11-04
BusinessCloud
2025-10-31
Company data provided by crunchbase