Amazon · 10 hours ago
Principal ProServe Cloud Architect - Connect and Conversational AI, Amazon Connect Center of Delivery Excellence
Mountain View, California, USA
Full-time
Onsite
Lead/Staff
$183K/yr - $284K/yr
8+ years expAmazon Web Services (AWS) is seeking an experienced ProServe Cloud Architect to join their Professional Services team. In this role, you'll design and implement tailored cloud solutions while providing technical expertise and guidance throughout the customer's cloud journey.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs)
Providing technical guidance and best practices during pre-sales and implementation phases
Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
Qualification
Required
Bachelor's degree in Computer Science, Math, or a related field
8+ years of experience in cloud architecture, solutioning, and implementation
8+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center solutions architect working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc
5+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
5+ years experience in developing solutions, proposals, and SOWs for customers, presenting them to senior customer leaders, and operating as their trusted advisor
Preferred
Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies
Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
Expertise in performance optimization and cost management for cloud environments
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences as part of pre-sales motion
Knowledge of Amazon Connect or Amazon Lex capabilities and benefits
Experience incorporating generative and agentic AI into the contact center, including architecture design, integration design, and customer experience
Benefits
Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase