Personal Computer Technician jobs in United States
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Brooksource · 20 hours ago

Personal Computer Technician

positionColumbus, Ohio Metropolitan Area
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Brooksource is seeking a Personal Computer Technician to provide Tier 2 technical support for end-user computing. The role involves resolving escalated incidents and fulfilling service requests to ensure reliable and secure technology operations across the organization.

EmploymentHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide Tier 2 troubleshooting and incident resolution for hardware, software, and conferencing systems
Process incidents and requests via Jira Service Management (or similar ITSM tools)
Install, configure, and support desktops, laptops, peripherals, printers, and video conferencing equipment
Perform software deployments, OS upgrades, and endpoint configuration
Deliver deskside and remote support, including break/fix and conference room technology support
Provision and manage end-user hardware and accessories
Track technology assets through their lifecycle and maintain accurate CMDB and inventory records
Participate in IT projects such as device refreshes, migrations, and infrastructure or application upgrades
Document solutions, procedures, and best practices; follow IT security and operational policies

Qualification

Windows/macOSMicrosoft 365Endpoint management toolsITSM platformsBasic networkingCustomer service skillsCompTIA A+Network+Microsoft/Apple certificationsConferencing platform supportCommunication skills

Required

2+ years of experience in desktop support, IT support, or service desk environments
Strong knowledge of Windows/macOS, Microsoft 365, and enterprise applications
Experience with endpoint management tools (Intune, SCCM, JAMF, etc.)
Familiarity with ITSM platforms (Jira, ServiceNow, etc.)
Basic networking knowledge (TCP/IP, VPN, Wi-Fi)
Excellent communication and customer service skills

Preferred

CompTIA A+, Network+, Microsoft/Apple certifications
enterprise IT environment experience
conferencing platform support (Teams/Zoom Rooms)

Company

Brooksource

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Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
dateFounded in 2000
location
Indianapolis, Indiana, USA
people-size1001-5000 employees
web-link
http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (10)

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Cigolotti
Director, Global Partnerships
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Matt Ayala
National Account Executive (Global Partnerships)
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