Vice President, High Net Worth Client Experience and Strategy jobs in United States
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Chase · 1 month ago

Vice President, High Net Worth Client Experience and Strategy

position450 W 33rd St, New York, NY, 10001, US
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$133K/yr - $190K/yr
date7+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The role of Private Banking Card Integration Vice President focuses on driving strategic integration and enhancing the client experience for high net worth card products by collaborating with various banking segments and leading initiatives that support business growth.

BankingFinancial Services

Responsibilities

Act as the primary liaison and subject matter expert for HNW/UHNW card products across banking segments
Lead the development and delivery of executive presentations, training, and strategic communications
Build and nurture relationships with Private Banking and Wealth Management partners
Identify and implement opportunities for cross-functional collaboration and product enhancement
Manage complex client escalations and ensure timely, effective resolution
Analyze client feedback and operational trends to recommend improvements
Collaborate with marketing and communications teams to support product launches and brand messaging
Report on integration progress, escalations, and strategic initiatives to senior leadership
Promote a culture of innovation, partnership, and client-centricity

Qualification

Financial services experienceClient service expertiseProduct management experienceStrategic thinkingRelationship-building skillsCross-functional leadershipExecutive communicationThought leadershipOrganizational change managementProduct innovationSocial media managementWealth management expertiseCredit card knowledge

Required

Bachelor's degree
7+ years in financial services, client service, or product management, with cross-functional leadership experience
In-depth knowledge of ultra-high net worth client needs and banking products
Strong executive communication and relationship-building skills
Demonstrated strategic thinking and thought leadership
Experience working cross-functionally and driving organizational change

Preferred

Advanced degree (MBA/MS)
Experience with product innovation and social media escalation management
Proven success in complex, matrixed organizations
Expertise in credit card and wealth management products
Occasional travel required (potentially Wilmington once per quarter)
High visibility with senior leadership
Opportunity to shape business strategy and client experience

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

Chase

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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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Company data provided by crunchbase