Texas Comptroller of Public Accounts · 16 hours ago
Comptroller - IT Client Services Technician
Texas-AustinWork Locations
Full-time
Onsite
Entry Level
1+ years expThe Texas Comptroller of Public Accounts is seeking a motivated IT Client Services Technician to join their Information Technology division. The role involves providing technical support, managing customer inquiries, and ensuring quality service while collaborating with various IT teams in a 24/7 operational environment.
AccountingGovernmentNon Profit
No H1B
Responsibilities
Provides technical support for hardware software and applications
Answer and track customer calls and issues via an automated tracking tool
Communicates information to customers, including ticket status
Provides quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems
Notifies management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions
Assists with developing and documenting Standard Operating Procedures, production and user testing
Works and coordinates with vendors and customers, follows proper chemical handling procedures and investigates, researches and troubleshoots unusual and technical production problems
Assists with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers
Performs preventative maintenance on equipment according to contractual agreement
Assists with researching outside sources for known solutions to increase agency knowledgebase
Assists in testing new procedures
Ensures proper security measures are used with CPA and non CPA personnel (badges and log book sign ins) and monitors and responds to fire and weather alarms, bomb threats, and power outages with existing operating procedures
Provides reporting and distribution of reports to customers and management as assigned
Performs other related duties as assigned
Qualification
Required
Graduated with a high school diploma or GED
One (1) year of work experience providing desktop workstation support, print shop operations or Customer Service Support answering customer calls/questions
Preferred
Graduated with an Associate's or higher degree in IT-related field, computer science, Computer Information Systems, Math, Science, or Economics
Win 11 or most current Operating Experience
Working with Microsoft 365 or most current version within last 2 years
Working in a large print shop environment within the last 5 years
Working in a mainframe environment
ITIL certification
Help Desk Analyst Certification
Control M Certification
Microsoft Certification
Benefits
Strong benefits package for you and your family
Insurance
Retirement plans
Flexible work schedule
Company
Texas Comptroller of Public Accounts
The Texas Comptroller of Public Accounts manages funds for the world’s 8th largest economy, processes millions of paper and electronic tax returns each year and continually searches for innovative solutions to streamline operations at one of Texas’ largest state agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Murphy, MSc, CISSP, PMP, CISM, CCISO
Deputy Chief Information Security Officer
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