Aon · 18 hours ago
Service Management Office Lead
Colorado, United States
Full-time
Onsite
Senior Level
$137K/yr - $210K/yrAon is seeking a Service Management Office Lead to join their team. This role involves leading the global SMO function across Infrastructure and Application Managed Services, ensuring standardized supplier management processes and governance cadence while driving cross-regional alignment and managing supplier performance.
ConsultingProfessional ServicesRisk Management
Responsibilities
Lead the global SMO function across Infrastructure and Application Managed Services, ensuring standardized supplier management processes and governance cadence
Govern end-to-end supplier performance management - including SLA/Key Performance Indicators monitoring, scorecards, executive QBRs, and service-level dispute resolution
Drive cross-regional alignment through consistent reporting, contract governance, and financial tracking (ARC/RRC, credits, penalties)
Partner with GSM, IT Finance, and Risk to be responsible for commercial performance, invoice accuracy, and alignment to financial controls
Lead strategic vendor forums (operational reviews, executive reviews, and strategic summits)
Supervise the development and documentation of supplier management processes in collaboration with Process Owners, ensuring alignment with ITIL and audit requirements
Sponsor training and communication initiatives to ensure global understanding of SMO workflows, standards, and governance mechanisms
Mentor and run regional SMO leads (EMEA/APAC and NA/LATAM), enabling local execution of governance while ensuring global consistency
Identify systemic service and vendor risks, manage the global RAIDD log, and raise critical issues to CIO and PLMO leadership
Qualification
Required
Deep expertise in IT outsourcing governance and supplier relationship management frameworks
Demonstrable understanding of both Infrastructure and Application Managed Services delivery models
Skilled in contract governance, obligations management, and performance frameworks (SLAs, important metrics, ARC/RRC)
Experience leading multi-vendor, cross-regional supplier governance and executive-level collaborator management
Knowledge of third-party risk, audit, and compliance processes
Proficiency with service and supplier management tools (e.g., ServiceNow, Power BI, Tableau)
Strong financial literacy in ARC/RRC tracking, benefits realization, and vendor spend analytics
Familiarity with ITIL4, COBIT, and supplier performance automation frameworks
Familiarity with GenAI and LLMs, especially prompt engineering, ability to employ Copilot, ChatGPT and similar tools
Executive presence and ability to influence C-suite and senior vendor executives
Validated capability to lead multi-functional, global teams and drive accountability in matrixed organizations
Strategic problem solver with strong analytical difficulty and results orientation
Capable of balancing emotional intelligence, clarity, and business alignment in critical discussions
Curiosity and learning mentality to continuously evaluate emerging AI capabilities and incorporate them into SMO strategy and roadmaps
Benefits
A 401(k) savings plan with employer contributions
An employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
An employee assistance program that includes free counseling sessions
Company
Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services.
Founded in 1979
10001+ employees
H1B Sponsorship
Aon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (19)
2023 (13)
2022 (1)
2021 (21)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Citibank NABerkshire Hathaway
2023-10-24Post Ipo Debt· $1B
2021-05-17Post Ipo Equity· $942.6M
1987-01-01IPO
Leadership Team
Alejandro Galizia
CEO Latin America, AON
Andy Marcell
Global CEO, Risk Capital & Reinsurance Solutions
Recent News
2026-01-22
Life Insurance International
2026-01-17
Computer Weekly
2026-01-16
Company data provided by crunchbase