MongoDB · 8 hours ago
Cloud Operations Engineer
Palo Alto, CA
Full-time
Onsite
Entry, Mid Level
$90K/yr - $176K/yr
2+ years expMongoDB is a leading company in multi-cloud database solutions, and they are seeking a Cloud Operations Engineer to join their global operations team. This role involves ensuring the operational success of MongoDB Atlas customers by monitoring systems, troubleshooting incidents, and collaborating with a team to enhance service reliability.
Cloud ComputingDatabaseOpen SourceSaaSSoftware
No H1B
U.S. Citizen Only
Responsibilities
Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
Automate routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs
Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
Inform executive leadership and escalation management personnel of major outages
Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)
Qualification
Required
Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
Expertise with Linux system administration, configuration, troubleshooting
Experience in monitoring, system performance data collection and analysis, and reporting
Knowledge of database operations and concepts
Expertise with networking technologies like DNS, TCP/IP, etc
Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
Knowledgeable about a wide range of web and internet technologies
Capability to write small programs/scripts to solve both short-term systems problems
A CS/CE degree or equivalent experience
At least 1 of the following programming languages: Java, Go, Python, Javascript
A keen interest in learning new things
Be a US Citizen
Preferred
MongoDB
Splunk
Kubernetes
Benefits
Competitive salary, equity, pension and health insurance
Regular performance, compensation and development reviews
20 weeks Maternity & Paternity leave to spend time with new arrivals
Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings
Company
MongoDB
MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$311MKey Investors
SalesforceEquityZenT. Rowe Price
2024-11-14Post Ipo Equity
2024-10-16Post Ipo Debt
2018-03-06Post Ipo Equity
Leadership Team
Chirantan Desai
President & CEO, MongoDB
Jim Scharf
Chief Technology Officer
Recent News
Dynamic Business
2026-01-22
2026-01-22
Benzinga.com
2026-01-21
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