ClearStar, Inc. · 7 hours ago
Operations Manager- Records & Research
United States
Full-time
Remote
Mid, Senior Level
4+ years expClearStar, Inc. is a provider of employment intelligence solutions, and they are seeking an Operations Manager to lead and optimize the Records & Research department. The role involves overseeing order fulfillment and compliance processes, fostering team development, and maintaining strong supplier and client relationships.
Human Resources
Responsibilities
Oversee order fulfillment, order review, and compliance-related processes to ensure timely and accurate results
Evaluate department efficiencies and implement workflow strategies that optimize resources, reduce friction, and support SLA and quality commitments
Partner closely with the Compliance team to interpret requirements and adapt workflows to maintain alignment with regulations and industry standards
Oversee the collection, analysis, and reporting of quality and productivity data to drive informed decisions and performance
Ensure escalations are addressed timely through effective collaboration with other departments to maintain service reliability
Identify and resolve operational bottlenecks and streamline procedures
Foster a positive team culture through strong communication, training, mentoring, and support for continuous learning
Guide and coach Records Specialists through performance management, expectation setting, and ongoing development to support professional growth and consistent policy adherence
Qualification
Required
Minimum of 4 years in a similar industry and prior managerial experience
Competence in interpreting business data and identifying actionable insights
A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection
Preferred
Bachelor's degree preferred or equivalent experience
Familiarity with employment screening processes and related regulations is highly desirable
Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task
Benefits
Paid healthcare and life insurance premiums
Low-cost dental and vision insurance
Company-paid basic life insurance
Company-paid Short-Term Disability policy
Employee assistance program
401(k) matching up to 4%
Time off
9 company paid holidays
2 additional days of paid time off for volunteer activities
Company
ClearStar, Inc.
ClearStar, Inc. is a leading Human Resources (HR) technology company specializing in background, drug, and health screening services for employment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chad Parodi
Chief Executive Officer
Dave Morgan
Chief Financial Officer
Company data provided by crunchbase