Fidelity Bank · 10 hours ago
Senior Pension Administrator - Defined Benefit
Merrimack, NH
Full-time
Hybrid
Senior LevelFidelity Bank is a financial services company, and they are seeking a Senior Administrator for Defined Benefit pensions. The role involves processing complex calculations, mentoring junior processors, and ensuring compliance with service level agreements while maintaining high standards of accuracy and timeliness.
BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Providing job coaching and mentoring to junior level processors on the intricacies of their specific business unit
Monitoring their respective work queues and providing direction to ensure that all aging work items and calculations are resolved in conjunction with the service level agreement timeframes
Validating and updating User Procedure Documentation (UPD)
Manually calculate and review pension benefits for plan participants
Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits
Support monthly testing of various systems upgrades and releases
Participate in special departmental projects
Provide back-up coverage for other transaction processors and team Managers as needed
Document updates to User Procedure Documentation
Qualification
Required
Bachelor's Degree (Mathematics, Finance of Business) or equivalent work experience
Defined Benefit knowledge and experience or related transaction processing experience preferred
Strong analytical and intuitive skills
Motivation and commitment to excellence; positive demeanor and 'can do' work ethic
Ability to work as a standout colleague while meeting individual timeliness, accuracy goals and quality standards
Ability to adapt to a constantly evolving environment
Strong interpersonal skills and attention to detail
High integrity and discretion to ensure the confidentiality of private client and participant data
Strong written and verbal communication skills
Ability to coach and instruct others
Strong PC Software skills (i.e. Excel, Outlook, and Word)
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase