Vertex Inc. · 5 hours ago
Technical Product Content Writer III
United States
Full-time
Remote
Senior Level
$87K/yr - $112K/yr
5+ years expVertex Inc. is seeking a senior-level technical writer to deliver high-quality user and technical documentation for their Value Added Tax (VAT) and e-Invoicing solutions. The role involves collaboration across global teams and mentoring junior writers while ensuring content is clear, accurate, and optimized for various audiences.
ComplianceDocument ManagementSoftware
Responsibilities
Design, develop, and maintain user or integrator content using text and visual elements for complex, emerging products and the Vertex Cloud platform that is clear, accurate, accessible, and optimized for Answer Engine Optimization (AEO)
Develop content for multiple audiences, including tax professionals, integrators, programmers, DBAs, and system administrators
Direct, guide, and mentor PCX Writer I and II team members with constructive feedback
Work independently to:
Partner with Product Management, Product Designers, and PCX Writers to define content requirements and design UI content
Perform technical writing tasks using AI tools
Collaborate effectively with agile engineering teams
Conduct needs, audience, and task analyses
Apply content design and Information Architecture principles
Use structured authoring to build modular and self-contained articles
Use Content Management Systems and graphics tools to deliver content in various formats (text, images, videos, knowledge base)
Comply with department content development standards, including AI and SEO guidelines
Incorporate editor and SME feedback
Deliver quality content on time and within scope
Maintain existing deliverables (online help, HTML, guides, Copilot repository)
Collaborate as part of a multidisciplinary agile team
Stay current with industry trends through self‑study, events, and professional organizations
Perform additional duties or special projects as assigned
Qualification
Required
Demonstrated ability to follow a technical writing process to create clear, comprehensive, error‑free content for complex software solutions
Knowledge of fundamental web content design and Information Architecture principles
Proven excellence authoring content across varied technical environments and document types (UI content, help systems, operating/technical/reference guides, knowledge articles, API documentation, job aids)
Knowledge of web development technologies such as CSS, HTML, XML, Java, Markdown, and OpenAPI Specification (OAS)
Advanced proficiency with authoring and graphics tools including Microsoft Office and SnagIt
Experience using software defect tools and business applications such as Jira and Confluence
Proficiency using AI tools in the technical writing process
Ability to critically assess source and AI‑generated material to determine relevance and accuracy
Knowledge of image creation and manipulation for product content
Understanding of writing for Answer Engine Optimization (AEO)
Ability to interview and collaborate with subject matter experts
Strong organizational, planning, and time management skills
Ability to work effectively with a diverse and globally dispersed workforce
Ability to manage ambiguity in software build and release schedules
Ability to follow up consistently with busy SMEs
Strong analytical and problem‑solving skills for complex situations
Ability to work independently with latitude for decision‑making
Strong interpersonal, communication, presentation, and facilitation skills
Results‑oriented and customer‑focused mindset
Proficiency in Microsoft Office Suite
Bachelor's degree in Technical Communication or a related field
Five to eight (5–8) years of relevant technical experience
Preferred
Knowledge of scripting languages
Knowledge of Value Added Tax (VAT) and e‑Invoicing concepts
Experience with Enterprise Resource Planning (ERP) systems such as SAP, Oracle, Microsoft, or Workday
Experience with AI‑driven automation workflows
Benefits
Vertex Bonus Plan (VOB)
Role-specific sales commission/bonus
Equity grants
Company
Vertex Inc.
The rapid changes taking place in today’s global business, technology, and regulatory environments are having a compounding effect on the complexity of indirect tax management and putting more pressure on the corporate tax function than ever before.
1001-5000 employees
H1B Sponsorship
Vertex Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (7)
2022 (13)
2021 (5)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$345M2024-04-23Post Ipo Debt· $345M
2020-07-29IPO
Leadership Team
David DeStefano
Non Executive Chairman
Recent News
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2026-01-06
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