ILG Logistics · 10 hours ago
Carrier Representative
Mokena, IL
Full-time
Onsite
Entry, Mid LevelILG Logistics is a company focused on enhancing carrier relationships and operational efficiency. As a Carrier Representative, you will oversee business operations for carriers, cultivate relationships, and ensure smooth fulfillment of operational needs while promoting carrier satisfaction.
Freight ServiceLogisticsTransportation
Responsibilities
Acquire a comprehensive grasp of the carrier’s business, growth objectives, preferences, capabilities, equipment, and expertise to optimize the partnership, maximize capacity utilization, leverage digital solutions, and enhance carrier satisfaction
Efficiently oversee account activity within the portfolio, promptly investigating any instances of dormancy or underutilization. Identify root causes, propose effective solutions, and take appropriate measures to revitalize inactive or underutilized accounts
Familiarize yourself with ILG Suites of Services, tracking & tracing measures, proper procedures for booking and dispatching. Actively introducing and educating carriers on new ILG tools and features as they become available
Promote awareness of carrier payment programs and tailor recommendations to individual carrier needs and preferences
Develop a knowledge of the freight market dynamics, including factors such as supply and demand, new technology, and seasonality, which have an impact on pricing determinations and capacity availability
Become proficient in capacity analytics and internal cost assessment tools, utilizing these resources to make well-informed purchasing decisions and negotiation decisions
Take a proactive approach by posting, negotiating, and securing transactional capacity or the desired committed capacity
Post carrier trucks in the system from carrier’s available truck list
Offer an exceptional standard of service to the carrier, actively identifying and addressing concerns, questions, and comments while devising effective solutions
Consistently assess carrier feedback and respond
Support the carriers’ financial well-being by taking direct measures to resolve payment-related issues, among other related issues and actions
Collaborate closely with internal colleagues for real-time shipment updates, issue resolution, and operational execution
Ensure a consistent and precise view of loads in transit, promoting accuracy, honesty, and transparency
Strengthen the commitment to on-time pick-up and delivery requirements with carriers, while also identifying potential root causes of obstacles to enhance overall performance
Qualification
Required
Comprehensive grasp of the carrier's business, growth objectives, preferences, capabilities, equipment, and expertise
Ability to efficiently oversee account activity within the portfolio
Familiarity with ILG Suites of Services, tracking & tracing measures, proper procedures for booking and dispatching
Ability to promote awareness of carrier payment programs and tailor recommendations to individual carrier needs
Knowledge of freight market dynamics, including supply and demand, new technology, and seasonality
Proficiency in capacity analytics and internal cost assessment tools
Proactive approach in posting, negotiating, and securing transactional capacity
Ability to offer an exceptional standard of service to the carrier
Capability to consistently assess carrier feedback and respond
Support for carriers' financial well-being by resolving payment-related issues
Collaboration with internal colleagues for real-time shipment updates and issue resolution
Commitment to on-time pick-up and delivery requirements with carriers
Company
ILG Logistics
ILG Logistics is a freight broker that offers transportation, trucking and railroad services.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Paul ILG
Chief Executive Officer
Company data provided by crunchbase