The Graham Companies · 22 hours ago
Reservations/Revenue Manager, Miami Lakes Hotel on Main
Miami Lakes, FL, US
Full-time
Onsite
Entry, Mid Level
1+ years expThe Graham Companies operates the Miami Lakes Hotel on Main, a boutique-style hotel focused on personalized service and community. The Reservations / Revenue Manager oversees the Reservations Department, ensuring operational efficiency and supporting revenue optimization strategies.
FarmingHospitalityProperty DevelopmentReal Estate
Responsibilities
Manage daily operations of the Reservations Department and supervise a team of reservation and group coordination staff
Ensure system accuracy and alignment between Opera and Delphi
Oversee the G3 (IDEAS) revenue management system and implement necessary adjustments
Review and ensure accuracy of individual, group, and third-party reservations
Partner with Sales Managers to support group and client bookings
Read and execute group resumes daily, including billing instructions, routing, alerts, and packages
Monitor in-house groups to ensure adherence to rates, billing, vouchers, and room instructions
Manage monthly reconciliation for third-party reservations (e.g., Expedia, Hotels.com) and travel agency commissions
Run and analyze operational reports such as arrivals, departures, in-house rate checks, and group rooming lists
Recruit, train, coach, and develop reservations staff, including onboarding and ongoing training
Create staff schedules and manage payroll for the department
Support Front Desk operations as needed, including guest check-in/check-out and payment resolution
Maintain service standards, respond to guest feedback, and promote 'Raving Fan' service culture
Ensure adherence to grooming, uniform, and company service standards
Perform additional duties as assigned
Qualification
Required
1–3 years of supervisory experience in hospitality reservations, preferably in a front office environment
Strong communication skills with the ability to interact effectively at all organizational levels
Excellent organizational, multitasking, and time-management skills
Ability to work in a fast-paced, deadline-driven environment
Proficiency with hotel reservation and revenue management systems
Preferred
Bilingual (English/Spanish) preferred
High school diploma preferred
Associate or Bachelor's degree a plus
Company
The Graham Companies
The Graham Companies specializes in dairy, beef and pecan orchard farming, commercial, residential and hospitality real estate development.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andre L. Teixeira, CPA
Executive Vice President & Chief Financial Officer
Isabel Lopez
Human Resources Business Partner
Recent News
Company data provided by crunchbase