Barclays · 3 weeks ago
Application Support Engineer
Whippany, NJ
Full-time
Onsite
Mid Level
$80K/yr - $120K/yrBarclays is redefining the future of banking and is seeking an Application Support Engineer – BA4 to join their team. The role involves providing technical support and maintenance of technology applications, working closely with various teams to resolve technical issues and improve service delivery.
BankingConsumerFinancial ServicesWholesale
Responsibilities
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur
Qualification
Required
Practical experience working within a support function & ITIL Environment
Experience with UNIX environment with exposure to one or more well-known UNIX flavours such as HP-UX, Sun Solaris and/or Linux
Experience working with databases such as Oracle, MS-SQL, or MariaDB, including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling
Preferred
Windows based operating system experience
Experience job scheduling, batch jobs and have exposure to one or more of scheduling tools
Experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef
Experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking
Benefits
Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award
Company
Barclays
Barclays is a transatlantic consumer and wholesale bank with global reach, offering products, and services.
Founded in 1690
10001+ employees
H1B Sponsorship
Barclays has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (621)
2024 (610)
2023 (639)
2022 (720)
2021 (571)
2020 (448)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-09-09IPO
Leadership Team
Geoffrey Belsher
Chief Executive Officer for Canada
David Morris
Salesforce Platform Product Owner
Recent News
2026-02-03
2026-02-03
Company data provided by crunchbase