99 Ranch Market · 1 day ago
Customer Service Rep
Jersey City, NJ, US
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hr
2+ years exp99 Ranch Market is a company focused on providing exceptional customer service and support. The Customer Service Representative plays a vital role in serving as the primary point of contact for inquiries and complaints, ensuring customer satisfaction and building strong relationships.
E-CommerceFood and BeverageRetail
No H1B
Responsibilities
Provide exceptional customer service by promptly and professionally addressing inquiries, complaints, and requests through various channels, ensuring timely resolution and accurate updates
Handle a high volume of customer interactions by processing orders, tracking shipments, and maintaining accurate customer records
Assist customers with inquiries, recommendations, and troubleshooting, collaborating with internal teams for a seamless experience
Resolve complaints by investigating problems, escalating when necessary, and providing appropriate solutions according to company policies
Maintain a comprehensive knowledge of products, services, and policies to identify opportunities for improvement in customer service operations
Demonstrate good attendance, record customer interactions accurately, and promptly respond to calls and emails with product information and updates
Promote increased sales and stocking capacity for customers, expedite samples to influence sales, and handle incoming requests professionally
Interact respectfully with employees from other departments, review and verify purchase orders, and proactively contact customers when needed
Monitor and organize tasks efficiently by emails, priority orders, and running regular reports to track high-priority orders
Perform other duties as assigned by management
Qualification
Required
High school diploma or equivalent required, college degree preferred
2+ years of customer service experience, preferably in accounting, sales, marketing, or production
Minimum typing speed of 45 WPM with prior office experience
Positive work ethic for delivering exceptional customer service
Familiarity with email, internet, and Microsoft Office (Word and Excel)
Knowledge of purchase orders and warehousing principles
Excellent verbal and written communication, organizational, and attention to detail skills
Ability to multitask and problem-solve complex situations
Ability to work in a fast-paced and constantly changing environment
Authorized to work in the United States without sponsorship
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 50 pounds at times
Preferred
Bilingual in English / Chinese is a plus
Benefits
Medical, Dental, Vision, and Life Insurance.
401 (k) Retirement Saving Plan with 4% Company Match
Referral Program
Paid Time Off
Company
99 Ranch Market
99 Ranch Market, the flagship banner of Tawa Supermarket Inc., has been connecting communities through the vibrant flavors and traditions of Asia since 1984.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2026-01-20
2025-12-09
2025-08-13
Company data provided by crunchbase