Lakeside · 2 days ago
Hotel Guest Service Agent
43440, OH, US
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrLakeside is a seasonal hotel aiming to provide a welcoming experience for its guests. The Hotel Guest Service Agent is responsible for managing check-in/out procedures, addressing inquiries, and ensuring a positive overall experience for guests.
ManufacturingMarketingPharmaceutical
Responsibilities
Welcoming Guests
Operating the Front Desk system
Managing Reservations
Answering Guest Inquiries
Handling Guest Complaints
Maintain Cleanliness and Comfort
Communication with Other Departments
Qualification
Required
High School diploma or equivalent is required
Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs
Fluency in the English language is essential
Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems
Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions
Recognizing potential issues before they escalate by actively listening to guest needs and observing their behavior
Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries
Frequent verbal communication with guests, often requiring clear pronunciation and articulation
Availability and willingness to work weekends and holidays is required
Preferred
Experience in a hotel or related field is preferred but not required
Company
Lakeside
Lakeside manufactures and markets anti-infective medications.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase