CRS · 1 day ago
Customer Service Claims Specialist
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$20/hr - $20/hr
2+ years expCRS is a leader in providing temporary housing solutions for individuals displaced from their homes. The Customer Service Claims Specialist will serve as the primary point of contact for policyholders and insurance adjusters, managing their needs and ensuring customer satisfaction throughout the temporary housing process.
CommercialHotelInsurance
Responsibilities
Serve as the point of contact for policyholders and adjusters, and provide information and education on the temporary housing process
Manage the needs of the policyholders and ensure claim expenses are within policy limits
Obtain adjuster approvals and accurately process extensions if needed
Resolve any customer service issues related to the stay in the hotel or rental property
Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication
Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the Company's computer system
Other duties as assigned
Qualification
Required
Excellent Verbal and Written skills including proficiency with grammar and phone etiquette
Strong problem-solving skills with a proactive and innovative focus
Strong ability to multitask. Sense of urgency and deadline oriented
Must demonstrate accuracy, attention to detail, and excellent organization skills
Must have demonstrated critical thinking and problem-solving skills
Ability to demonstrate compassion and handle sensitive information
Ability to remain calm and professional during stressful situations
Minimum of 2 years Customer Service experience
Stable work history with excellent attendance
High School Diploma or equivalent required
Preferred
Call Center experience preferred
Typing speed 40 wpm or higher preferred
Completion of college degree coursework preferred
Benefits
Additional opportunity for monthly incentives
Company
CRS
Founded in 1989 as Corporate Relocation Specialists, CRS Temporary Housing established itself as the first temporary housing company to solely serve the insurance industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-07Acquired
Leadership Team
James Fee
Chief Technology Officer
Tim McMullan
CFO Temporary housing inc.
Recent News
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