Legion Health · 4 hours ago
Virtual Executive Assistant — Patient Success Operations [Remote]
United States
Full-time
Remote
Entry Level
$5/hr - $15/hr
2+ years expLegion Health is on a mission to deliver fast, affordable, and effective mental health care through a full-stack AI-native psychiatry network. The Patient Experience Representative will support patients throughout their care journey by providing compassionate support, coordinating operational workflows, and ensuring effective communication between patients and clinical teams.
Home Health CareMental HealthTelehealthWellness
Responsibilities
Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
Provide compassionate, top-notch support with a strong focus on patient satisfaction
Assist with scheduling appointments, rescheduling, and helping patients onboard
Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including: Prior authorizations (collecting info, tracking status, and escalating as needed) Prescription and refill coordination (triaging requests and routing to the clinical team) FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up) General administrative tasks and patient coordination across internal teams
Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
Identify recurring patient issues and share feedback to improve workflows and quality of service
Work closely with team members to resolve patient concerns quickly and effectively
Maintain a reliable, high-speed internet connection for smooth and consistent communication
Always aim to deliver the best experience possible for our patients
Qualification
Required
2+ years of experience in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
Proficient in spoken and written English
Calm under pressure and able to support patients with empathy—especially in sensitive situations
A quick learner who can adapt to new processes and stay up to date with changes
Organized and efficient, able to manage multiple conversations without missing details
Comfortable working in a fast-paced, ever-evolving startup environment
Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
Detail-oriented with strong follow-through and clear documentation habits
Comfortable partnering with clinical teams while staying firmly within a non-clinical scope
Maintain a reliable, high-speed internet connection for smooth and consistent communication
Preferred
Previous experience in a telehealth or call center environment is highly preferred
Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
Company
Legion Health
Legion Health offers telepsychiatry services that improve mental health access and care.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.74MKey Investors
ZD Ventures
2026-01-13Seed
2024-09-15Seed· $5.62M
2021-06-01Pre Seed· $0.12M
Leadership Team
Yash Patel
Co-Founder & Chief Executive Officer
A
Arthur MacWaters
Co-Founder and President
Recent News
Behavioral Health Business
2024-10-18
Company data provided by crunchbase