OneMain Financial · 4 hours ago
Operations Optional Product Support Team Specialist
Fort Mill, SC
Full-time
Onsite
Mid Level
3+ years expOneMain Financial is the leader in offering nonprime customers responsible access to credit, and they are seeking an Operations Optional Product Support Team Specialist. This role involves managing customer requests for the cancellation of optional insurance products, ensuring high-quality customer interactions and accurate processing of requests.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Become a subject matter expert with OneMain Optional products (terms, premiums, cancellations, refunds, etc.), as a single point of contact for customer support
Manage both Inbound and Outbound customer contacts concerning Optional Products
Demonstrate active listening to offer appropriate support or solutions with a focus on quality and first call resolution
Demonstrate attention to detail with customer contacts, including excellent call quality, appropriate account documentation and disposition
Receive and process customer requests for product cancellation according to regulatory and compliance expectations, maintaining processing volumes with high accuracy and attention to detail
Review accounts for outstanding refund checks, process stop payments, and re-issue new refund checks when applicable
Quickly identify potential operational issues or opportunities, and collaborate with the team, partners, and leadership to resolve
Ensure processing volumes meet formal service level agreements
Customer engagement through multiple communication channels including, web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses
Work with customers in a consultative manner in accordance with all applicable laws policies and procedures including compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
Qualification
Required
High School or GED
3 to 5 years of call center experience
Proficient in Microsoft products, specifically Excel, Outlook, and Teams
Preferred
Internal systems experience
Experience with internal optional products
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2026-01-13
2025-11-08
2025-10-29
Company data provided by crunchbase