AXS · 15 hours ago
Client Services Specialist II - Theaters and Residencies
Los Angeles, California
Full-time
Onsite
Entry, Mid Level
$21.27/hr - $24/hr
2+ years expAXS connects fans with the artists and teams they love, selling millions of tickets to a variety of events each year. The Client Services Specialist II will provide top-notch service and support for clients at box offices nationwide, acting as a relationship manager and tech support for ticketing venue partners.
Media and Entertainment
Responsibilities
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges
Develop expertise on all products/services, remaining current with all new releases
Respond to support and service requests from client/venue
Facilitate the sharing of best practices, offering advice on event and promotion configuration
Track and reports all client interactions to ensure consistent, high-quality service
Troubleshoot and resolve or escalates technical support issues
Assist with event and promotion configuration for full-service clients
Qualification
Required
2-4 years live event ticketing and event programming experience
High School Diploma or its equivalency (BA/BS Degree Preferred)
Proficiency with Microsoft Office including Word, Excel, and Outlook
Proven ability to quickly master new end-user software applications
Demonstrated written and verbal communication skills
Ability to provide service in a fast-paced, high-pressure environment
Ability to successfully handle multiple priorities and complete tasks in a timely manner
Preferred
Experience with Ticket Operations for a venue
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AXS
AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another.
201-500 employees
H1B Sponsorship
AXS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (4)
2022 (7)
2021 (7)
2020 (14)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-09-19Acquired
Leadership Team
Bryan Perez
CEO
Alex Hazboun
Chief Technology Officer
Recent News
2026-01-22
Music Business Worldwide
2026-01-22
Company data provided by crunchbase