Conifer Health Solutions · 4 hours ago
PS Customer Service Representative - Remote Bilingual Required
United States
Full-time
Remote
Entry Level
$14.50/hr - $21.80/hr
1+ years expConifer Health Solutions is seeking a Customer Service Representative to support their Customer Service Call Center, focusing on physician billing for multiple clients. The role involves handling a high volume of calls, ensuring quality customer service, and maintaining patient confidentiality while addressing billing inquiries.
Health Care
No H1B
Responsibilities
Handle a large call volume while ensuring quality customer service and patient satisfaction
Issues not resolved during conversation with patient/guarantor
Ability to complete other related customer service duties as assigned
Answer patient calls within the guidelines of call center metric objectives
Ensure appropriate HIPAA compliance guidelines
Adhere to work schedule and follow call center phone procedures
Maintain professionalism and confidentiality
Qualification
Required
High School degree or equivalent required
Proficiency in Microsoft Outlook, Excel and Word required
Previous experience with medical billing systems required
Ability to handle a large call volume while ensuring quality customer service and patient satisfaction
Ability to complete other related customer service duties as assigned
Ability to assist patients with sensitive and confidential issues
Ability to handle multiple tasks along with setting appropriate priorities with client information
Answer patient calls within the guidelines of call center metric objectives
Ensure appropriate HIPAA compliance guidelines
Adhere to work schedule and follow call center phone procedures
Maintain professionalism and confidentiality
Preferred
At least 1 year experience in a medical customer service role preferred
Previous experience in a call center environment preferred
GE Centricity or EPIC experience a plus
Benefits
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Company
Conifer Health Solutions
Conifer Health Solutions is a healthcare services company helping organizations strengthen their financial performance
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Murkowski
HR Business Partner
David Buchanan
Talent Acquisition Partner
Recent News
2025-11-19
2025-11-19
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