Onsite Healthcare Service Representative jobs in United States
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SONIFI Solutions, Inc. · 17 hours ago

Onsite Healthcare Service Representative

positionBoston, MA, USA
timeFull-time
remoteOnsite
seniorityMid Level
money$27/hr - $34/hr
date4+ years exp

SONIFI Solutions, Inc. is a company focused on changing people’s experiences through integrated technology and service solutions in healthcare. They are seeking an Onsite Healthcare Service Representative to provide exceptional customer experience and technical support in a clinical environment.

ContentHospitalitySoftware

Responsibilities

Install and maintain headend equipment and software
Install and maintain in-room equipment and software
Install and maintain distribution systems
Perform hardware and software updates
Conduct preventative maintenance
Manage spare equipment inventory and warranty programs
Log defects and issues in a formal case management system
Diagnose and resolve issues, escalating when needed
Serve as incident owner or manager for escalated issues
Complete administrative tasks such as inventory tracking, service records, timecards, case notes, and work orders
Complete required client and SONIFI trainings
Train client staff as needed
Follow all environmental, health, and safety procedures required by the healthcare facility
Perform other related duties as assigned

Qualification

IP networkingSystem integrationsWireless technologiesEMR/EHR/HIS/CIS interoperabilitySoftware supportCyber security standardsMicrosoft applicationsSalesforceCommunication skillsProblem-solving

Required

An Associate Degree in computer science, networking, or a related field, and 4+ years of experience working with IP networks
In lieu of a degree, more than 4 years of field service experience in an IP networking or related technical capacity
Strong communication skills and the ability to work directly in a healthcare environment
Ability to adapt to shifting priorities and customer needs

Preferred

IP networking
System integrations
Wireless technologies
EMR/EHR/HIS/CIS interoperability
Software support and cyber security standards
Microsoft applications (Outlook, Excel, Word, Teams)
Case management systems such as Salesforce

Benefits

PTO
Holidays
Health
Dental
Vision
Retirement plans
Pet insurance
On‑demand pay

Company

SONIFI Solutions, Inc.

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SONIFI Solutions, Inc.
dateFounded in 1993
location
Sioux Falls, South Dakota, USA
people-size501-1000 employees
web-link
http://www.sonifi.com/

Funding

Current Stage
Late Stage

Leadership Team

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John Chang
Chief Financial Officer
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Roy Kosuge
Chief Operating Officer
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Recent News

PR Newswire
Boutique hotel POSH on Kirkwood partners with SONIFI to provide the best in-room technology
2025-11-19
PR Newswire
JC Resorts properties enhance luxury touchpoints with SONIFI guest engagement technology
2025-10-07
Canada NewsWire
5-star resort Rosewood Mandarina blends luxury and innovation with SONIFI technology
2025-07-15
Company data provided by crunchbase