LogistiQ · 1 day ago
Product Support Representative (Integration Solutions)
Port Clinton, OH
Full-time
Onsite
Entry Level
2+ years expLogistiQ Integration Solutions is a dynamic and rapidly growing conveyor system integrator dedicated to providing turn-key innovative solutions to the retail, ecommerce & distribution market. The Product Support Representative will be the first line of support for customers, providing troubleshooting and problem resolution while managing warranty order processing to enhance customer satisfaction.
IndustrialMachinery ManufacturingProduct DesignWholesale
Responsibilities
Deliver high-quality technical assistance to both internal and external customers
Troubleshoot and resolve product issues; escalate complex problems when necessary
Process and follow up on warranty orders and related service requests
Provide rotational coverage of LogistiQ’s 24/7 technical support hotline and service inbox
Maintain accurate records of service calls, customer feedback, and issue resolution
Master the technical aspects of LogistiQ products to support accurate diagnostics
Utilize ERP and CRM systems to track support activity and manage workflow
Contribute to continuous improvement initiatives related to customer service
Qualification
Required
Strong written and verbal communication skills
Excellent organizational abilities and attention to detail
Positive, professional attitude and high energy
Ability to prioritize and manage multiple requests simultaneously
Strong problem-solving skills and team-oriented mindset
Comfortable working in a fast-paced and sometimes high-pressure environment
Proficient in Microsoft Office Suite; ability to quickly learn new systems
Ability to read and interpret technical documents, manuals, and professional publications
Ability to draft clear and professional business correspondence and reports
Strong basic math skills for data analysis and order processing
Minimum of 2 years of experience in a customer service, technical support, or office environment—ideally within a manufacturing or industrial setting
Preferred
Mechanical aptitude and familiarity with engineered products preferred
Associate degree in Business Administration, Marketing, Office Administration, or a related field preferred
Company
LogistiQ
LogistiQ is a designer and manufacturer of chutes, gravity, and power conveyers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Guerra
President & CEO, LogistiQ
Recent News
Company data provided by crunchbase