L.A. Care Health Plan · 4 hours ago
Member Experience Analytics Solutions and Data Analyst III
1200 Building
Full-time
Onsite
Senior Level
$102K/yr - $163K/yr
5+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, created to provide health coverage to low-income Los Angeles County residents. The Member Experience Analytics Solutions and Data Analyst III is responsible for designing and operationalizing advanced analytic solutions that drive strategic insights and enhance organizational performance, while serving as a Subject Matter Expert and mentor for other staff.
FitnessGovernmentHealth Care
Responsibilities
Designs and maintains reusable analytic data models and Extract, Transform, and Load (ETL) pipelines that support recurring insight generation and performance monitoring
Leads development of advanced dashboards, reports, and analytic tools that surface trends, correlations, and performances opportunities across enterprise domains
Partners with analysts, data scientists, and operational stakeholders to embed insights directly into workflows and decision processes
Implements and maintains version control, peer review (pull request), and continuous integration practices for analytic codebases
Ensures adherence to data lineage, governance, and reproducibility standards across all analytic products
Supports enterprise level measure refresh cycles and ensures alignment with standardized data abstraction layers
Drives continuous enhancement of the analytic ecosystem by integrating new data sources, improving data structures, and optimizing performance
Translates analytic findings into business relevant narratives and partners with stakeholders to act on insights
Applies subject matter expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed
Performs other duties as assigned
Qualification
Required
Bachelor's Degree
At least 5 years of progressive analytics experience in healthcare, managed care, or related industries
Proven experience designing, developing, and operationalizing analytic solutions across multiple domains
Demonstrated successful experience in communicating insights effectively to senior leadership and executives
Experience analyzing call center operations, enrollment services, and appeals and grievances
Experience translating multi-domain analytics into actionable insights for leadership and enterprise-wide initiatives to improve member experience and member engagement operations
Expertise in designing, building, and maintaining complex ETL pipelines and analytic data models that support enterprise reporting, dashboards, and predictive insights
Advanced experience with BI tools (Tableau, Power BI) to design insight rich, production ready dashboards and analytic products
Proficiency with SQL and/or Python/R for large-scale data manipulation, advanced analyses, and operationalization of analytic workflows
Strong knowledge of version control (Git/GitHub) and CI/CD processes for analytic code and pipelines
Ability to integrate, optimize, and enhance multiple data sources for performance, governance, and reproducibility
Ability to apply advanced statistical, predictive, and diagnostic methods to uncover drivers of quality, efficiency, and financial outcomes
Deep understanding of managed care operations, such as capitation models, provider networks, utilization management, and quality incentive programs
Ability to translate multi-domain data into actionable insights that directly inform strategic and operational decisions
Ability to conduct root-cause analyses, scenario modeling, and complex problem solving with minimal guidance
Ability to operate with high autonomy, independently defining priorities and managing complex, ambiguous analytic projects
Ability to communicate complex analytic findings effectively to senior leadership, executives, and external stakeholders
Ability to translate insights into actionable recommendations and strategic narratives that influence enterprise decision making
Ability to mentor and guide other analysts, promoting analytic best practices across teams
Ability to drive continuous improvement of analytic tools, data structures, and reporting ecosystems, proactively identifying opportunities to enhance organizational performance
Ability to influence operational or strategic decisions
Knowledge of Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys or other member satisfaction measurement tools
Ability to assess member touchpoints, satisfaction metrics, and operational KPIs
Preferred
Experience with enterprise level initiatives, such as Key Performance Indicator (KPI) maintenance, cross-domain dashboards, measure ROI, or strategic investment analytics
Strong experience managing care operations, including capitation, provider networks, risk adjustment, or quality incentive programs
Proficient with Process Improvement Methodology including defining and documenting workflow
Knowledge of program and project level planning, mobilization and management
Tableau Certified Data Analyst or Tableau Desktop Specialist
Snowflake SnowPro Core Certification
SnowPro® Specialty: Snowpark Certification
SQL Certification (e.g., DataCamp SQL Associate Certificate, Codecademy SQL Professional Certification, W3Schools SQL Certification)
Certified Analytics Professional (CAP)
Python Institute PCEP™ or PCAP™ (Python Programming)
DataCamp Certified Data Analyst (Python or R)
HarvardX or Johns Hopkins Data Science Certificate (R)
Microsoft Certified: Data Scientist Associate (DP-100)
Certified Health Data Analyst (CHDA)
Managed Care Professional (MCP) or relevant certification
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
H1B Sponsorship
L.A. Care Health Plan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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