United Fidelity Bank · 8 hours ago
Account Resolution Specialist
Evansville, IN
Full-time
Onsite
Entry Level
1+ years expUnited Fidelity Bank is committed to bringing passion and customer focus to the business. The Account Resolution Specialist is responsible for contacting customers regarding delinquent accounts and resolving account delinquencies while ensuring compliance with applicable laws and regulations.
BankingCreditFinancial Services
Responsibilities
Contact customers regarding delinquent and overdraft accounts via phone, email, and mail to resolve account balances and to respond to account-related guidelines
Negotiate repayment arrangements and establish payment plans in accordance with customers financial situations and bank guidelines
Send required collection and overdraft correspondence to customers in compliance with established procedures and regulatory requirements
Ensure all collection activities are performed in accordance with FDCPA guidelines, bank policies, and applicable federal and state regulations
Research, monitor, and evaluate delinquent accounts using internal systems to determine appropriate resolution acts
Accurately document all customer interactions, payment arrangements, and account activity; upload and maintain supporting documentation in collections systems and Web Director
Prepare, process, and retain account related documentation, correspondence, and reports in accordance with record retention records
Perform clerical and administrative duties related to collections, including filing, record maintenance, and document management
Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer
Qualification
Required
Strong verbal and written communication skills
Attention to detail with the ability to maintain accurate records and documentation
Ability to apply FDCPA guidelines and exercise sound judgement during customer interactions
Strong organizational and time management skills
Analytical and problem-solving abilities
Ability to handle sensitive information with professionalism and confidentiality
Proficiency with computer systems, including collections software and document management platforms
High School Graduate or General Education Degree (GED)
Preferred
Minimum one to two years equivalent experience preferred
Knowledge of FDCPA and regulatory compliance standards is preferred
Company
United Fidelity Bank
United Fidelity Bank is a financial services provider that builds long-term relationships with its customers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50.75M2023-01-11Debt Financing· $25.25M
2019-11-12Debt Financing· $23.5M
2018-02-09Undisclosed· $2M
Leadership Team
Steven Rekers
Chief Financial Officer
Patrick Whitmer
Chief Risk Officer
Recent News
2023-12-23
Lehigh Acres Citizen
2023-12-23
2023-12-23
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