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Ondaro (formerly Cask NX) · 15 hours ago

ServiceNow Architect HRSD & CSM

United States

Full-time

Remote

Senior Level

Ondaro is a vibrant community committed to overcoming business challenges and fostering innovation. As a ServiceNow Architect, you will lead the delivery of high-quality HR Service Delivery and Customer Workflows solutions, working closely with clients to architect innovative solutions on the ServiceNow platform.

Business DevelopmentConsultingInformation Technology

Growth Opportunities

Responsibilities

Act as a key technical interface between clients and development teams

Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform

Conduct workshops to gather technical and business requirements

Develop and enforce technical design standards, best practices, and patterns

Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities

Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem

Mentor team members and share knowledge of best practices for technical design

Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services

Research and advise on partner or vendor solutions for integration needs

Collaborate with peer practices to define dependencies and ensure platform success

Contribute to differentiated go-to-market thought leadership initiatives

Drive technical innovation and continuous improvement in delivery processes

Reduce technical debt by establishing and maintaining platform standards

Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD and CSM and complex integrations

Qualification

ServiceNow HRSDServiceNow CSMJavaScriptCertified System AdministratorCertified Technical ArchitectAnalytical skillsProblem-solving skillsInterpersonal skillsCommunication skills

Required

Experience implementing and integrating ServiceNow

Proven expertise as a technical consultant in client environments

Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.)

Strong interpersonal and communication skills, with a focus on customer-centric solutions

Communicate clearly, tailoring messages for different audiences, and resolving ambiguity effectively

Actively listen, ask insightful questions, and demonstrate empathy and understanding

Expertise in managing multiple high-priority demands while navigating ambiguity effectively

Strong analytical, creative problem-solving, and consultative influencing skills

Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues

Exhibit strong problem-solving skills and analytical thinking

Maintain full utilization by tracking work hours and aligning with organizational goals