Perform Properties · 1 hour ago
Operations Coordinator
LA Metro Area
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $75K/yrPerform Properties is a diversified real estate operating platform focused on high-quality shopping centers and office assets. As an Operations Coordinator, you will serve as the primary point of contact for the property community, ensuring exceptional customer experiences and supporting the property team with administrative functions.
Asset ManagementProperty ManagementReal Estate
Responsibilities
Serve as the first point of contact for tenants, visitors, vendors and guests
Anticipate tenant needs before they arise using relationships you have fostered, unique tenant amenities and relevant information collected in CRM to enhance and personalize their experience
Coordinate/prepare/distribute and respond to day-to-day customer communication
Know and explain company policies and procedures and communicate, inform, and update tenants on building issues
Respond to incoming customer work order requests, manage status of open work orders, and follow-up with customers to ensure satisfaction. Become super user of online work order platform/technology
Escalate customer service-related issues to the appropriate property management staff as necessary
Input notes into our CRM system about customers
Interact with customers to foster ongoing relationships. Identify and execute opportunities to connect tenants with each other
Consistently celebrate tenants’ successes and milestones through gifts and notes
Brainstorm and plan ideas for property events that will bring people together. Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact on the appropriate event team
Responsible for managing the day-to-day administrative functions of the office, such as mail handling, supply ordering, assisting visitors, and organizing team meetings and lunches
Answer and screens incoming phone calls; providing assistance when possible before routing calls to appropriate employees
Create and maintain various filing systems in an accurate and organized manner
Responsible for distribution of recurring reports
Process and coding invoices
Ensure building-specific operational requirements are met for each event
Conduct frequent building walks and report deficiencies via the work order system
Write and send communications relating to building updates
Review location and how to use each piece of Emergency Equipment
Perform other duties as assigned, including ad hoc projects
Qualification
Required
Previous customer service experience
Some college or equivalent experience
Proficiency with Microsoft Office Suite and quick learner of multiple softwares
Benefits
Health insurance coverage
Retirement savings plan
Paid holidays
Paid time off (PTO)
Company
Perform Properties
Perform Properties is a real estate operating platform for grocery-anchored shopping centers and office assets.
Founded in 2025
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Rosenberg
Senior Vice President, Head of Communications and Marketing
Tiffany Gherlone
Senior Vice President, Head of Data and Research
Recent News
2025-11-10
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