Transdev North America · 19 hours ago
Customer Service Representative - Call-Center
Portland, OR
Full-time
Onsite
Entry Level
$27.51/hr - $32.01/hr
1+ years expTransdev North America is a leader in mobility solutions, and they are seeking a Customer Service Representative to act as a key liaison for their TriMet LIFT paratransit contract. The role involves providing high-quality transit service and handling customer inquiries and complaints in a professional manner.
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No H1B
Responsibilities
Serve as a primary customer contact for TriMet LIFT riders, caregivers, and stakeholders
Perform Reservationist duties while supporting customer service resolution, complaint intake, incident escalation, and coordination with Dispatch, Safety, leadership, and TriMet
Handle high-volume inbound calls professionally, using empathy and approved de-escalation techniques
Book, modify, and cancel trips in compliance with ADA requirements, service policies, and operational guidelines
Receive, document, and resolve customer complaints and service issues; escalate safety, ADA, or high-risk concerns as appropriate
Serve as an initial point of contact for urgent, incident-related, or emergency calls and route information per protocol
Coordinate with TriMet and internal departments to support timely issue resolution
Maintain accurate documentation, data integrity, and confidentiality across all systems
Apply sound judgment, professionalism, and accountability while balancing customer needs with program rules
Comprehensive understanding of policies and procedures
Meet or exceed established performance requirements
Other duties as required
Qualification
Required
High school diploma or GED
Minimum typing speed of 35 WPM
Ability to work rotating shifts, weekends, and holidays
Ability to pass required background screening and maintain confidentiality
Ability to read, comprehend and understand maps and navigational data
Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes
Ability to communicate clearly and concisely both verbally and in writing including working with individuals with disabilities or other communication challenges
Excellent computer skills and ability to learn advanced computer aided scheduling systems
Basic math, writing, and computer skills
Ability to communicate via telephone with clear speech and a pleasant phone manner
Must submit to drug testing and a background check
Must be eligible to work in the U.S
Preferred
One year of customer service, call center, reservations, or transit operations experience preferred
Experience handling escalated or complaint-driven interactions preferred
Bilingual preferred
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
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