Mutual of Omaha · 21 hours ago
Customer Care Analyst
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $21/hrMutual of Omaha is seeking a Customer Care Analyst to join their supportive team. In this role, you will provide exceptional service in a high-volume contact center environment, assisting customers with complex and emotionally sensitive situations while building trust and positive experiences.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations
Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes
Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment
Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration
Qualification
Required
Strong communication skills—You listen with empathy, speak with clarity and know how to build trust, even during tough conversations
Problem-solving mindset—You're quick to assess a situation and work toward a resolution, aiming to take care of the customer's need in just one call
Accountability and reliability—You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work
Tech-savvy confidence—You're comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
Preferred
Experience in a customer service or contact center environment
Experience with the application of policies, practices and procedures in a business environment
Exposure to the insurance or healthcare industry
Basic understanding of life and health insurance products, terminology and processes
Willingness to actively participate in team huddles, including on-camera engagement
Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need
Benefits
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays.
Company
Mutual of Omaha
Mutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals.
Founded in 1909
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James Blackledge
CEO
David A. Diamond
EVP, CFO and Treasurer (Retired)
Recent News
2025-12-24
2025-11-15
Company data provided by crunchbase